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Our ungating approval service comes with an approval guarantee as it takes a few attempts for approval from Amazon. We currently have a 100% success rate to date until our obligation is fulfilled. If for some reason you are not approved, we will initiate a full refund for the portion of service we were unable to fulfill. You agree to allow our team to work on your account for 30 days from date of service purchase to achieve full approval during the ungating process.
The total amount of the ungating package that the client chooses will be charged once the ungating approval application case is opened and submitted to Amazon’s approval team. Client agrees to the refund policy set forth below:
If a refund is manually requested by the client before the 30 day working period, a 30% early termination fee will apply to offset staff’s time and cost during the period of working on the client’s case. The client is eligible for full refund after the 30th day of placing the order if is unable to fully gain approval for the chosen package.
All custom quotes are considered binding and non-negotiable. In the event that any brands, categories, or ASINs are deemed ineligible for approval for any reason, only partial refunds will be issued based on the established standard rates.
If you made a purchase for one of our “ungating bundles” (3 or more brands or categories), please know that we will only provide partial refund for those brands/categories that was not ungated/ approved (see example below):
FOR EXAMPLE:
You made a purchase for Topicals, Grocery & Toys. We successfully ungated Grocery & Topicals, but not Toys. At that time, we would initiate a “partial” refund for the Toys, since we were unable to fully approve that category and fulfill that portion of the service on our end.
We will not refund or ungate a category ungating service purchased for one marketplace in place of another. In other words, if you purchased a category for the US marketplace and decided you want to gain approval for the UK marketplace instead, this would not be honored. Please verify the exact service and marketplace you need prior to purchasing our services.
During the approval process, we will be requesting specific Amazon seller account information so that in order to assist you to get proper approval. It’s expected that all information provided is accurate by the client. Moreover, this information should not change during the time the application process takes place, unless reviewed by our team. Not following our guidance will result in no refunds being issued due to neglect of policy. We expect accurate information from each client in order to properly assist in a timely fashion.
Additionally, services will not be responsible nor refunded the rendering of our services if say Amazon changes their “category directory structure layout” or determines that your recent category approval (we assisted with) has suddenly been revoked. This includes examples such as, but is not limited to: account suspensions, ASIN issues, brand and category gated issues, neglectful seller account management , or lack of or no sales activity in that certain category once approved. We do not control Amazon or an Amazon sellers account once approved by our team after purchasing our services.
We will not refund if your amazon account’s health or metrics are the reason for your denial and/or the ability to submit an application. Please review your metrics prior to paying for our service as we have zero control over your Amazon seller’s account metrics.
We will not refund for paid services if the client “suddenly discovers” after purchasing our service (or obtain documentation from us) that you are already approved/ungated for the category you requested assistance.
We will not refund if we initiate the ungating approval process and you (the client) interjects the communication threads between us and Amazon.
We will not refund or ungate another category in place of a category service that was purchased. Please verify the exact service you need prior to purchasing our services. Or simply speak to one of our agents with questions.
If we have provided assistance to you (or your company) and have not heard from you within 7 days from our last communication (email or facebook messenger), we will then consider your ungating a “success”. As a company, we work with all clients on a “one-on-one basis” from start to finish. Replying to us weeks later stating there was issues with your application will not be tolerated. We expect reasonable reply times from our clients as you would form us regarding out service. At such times, no refunds will be granted due to communication negligence on the client’s behalf. We can’t continue to assist client without proper communication from both parties.
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