Terms of conditions
These terms of service outline the rules and regulations for the use of the Ungating Wizard’s Website.
By accessing this website we assume you accept these terms of service in full. Do not continue to use the Ungating Wizard’s website if you do not accept all of the terms of service stated on this page.
The following terminology applies to these Terms of Service, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms of service. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of . Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Cookies
We employ the use of cookies. By using the Ungating Wizard’s website you consent to the use of cookies in accordance with the Ungating Wizard’s privacy policy.
Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.
Our Limited License to You
This Site and all the materials available on the Site are the property of us and/ or our affiliates or licensors, and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal noncommercial use. You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us. More specifically, unless explicitly authorized in these Terms of Service or by the owner of the materials, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Site. You may, however, from time to time, download and/or print one copy of individual pages of the Site for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.
Your License to Us
By posting or submitting any material (including, without limitation, comments, blog entries, Facebook postings, photos and videos) to us via the Site, internet groups, social media venues, or to any of our staff via email, text or otherwise, you are representing: (i) that you are the owner of the material, or are making your posting or submission with the express consent of the owner of the material; and (ii) that you are thirteen years of age or older. In addition, when you submit, email, text or deliver or post any material, you are granting us, and anyone authorized by us, a royalty-free, perpetual, irrevocable, non- exclusive, unrestricted, worldwide license to use, copy, modify, transmit, sell, exploit, create derivative works from, distribute, and/or publicly perform or display such material, in whole or in part, in any manner or medium, now known or hereafter developed, for any purpose. The foregoing grant shall include the right to exploit any proprietary rights in such posting or submission, including, but not limited to, rights under copyright, trademark, service mark or patent laws under any relevant jurisdiction. Also, in connection with the exercise of such rights, you grant us, and anyone authorized by us, the right to identify you as the author of any of your postings or submissions by name, email address or screen name, as we deem appropriate.
You acknowledge and agree that any contributions originally created by you for us shall be deemed a “work made for hire” when the work performed is within the scope of the definition of a work made for hire in Section 101 of the United States Copyright Law, as amended. As such, the copyrights in those works shall belong to the Ungating Wizard from their creation. Thus, the Ungating Wizard shall be deemed the author and exclusive owner thereof and shall have the right to exploit any or all of the results and proceeds in any and all media, now known or hereafter devised, throughout the universe, in perpetuity, in all languages, as the Ungating Wizard determines. In the event that any of the results and proceeds of your submissions hereunder are not deemed a “work made for hire” under Section 101 of the Copyright Act, as amended, you hereby, without additional compensation, irrevocably assign, convey and transfer to the Ungating Wizard all proprietary rights, including without limitation, all copyrights and trademarks throughout the universe, in perpetuity in every medium, whether now known or hereafter devised, to such material and any and all right, title and interest in and to all such proprietary rights in every medium, whether now known or hereafter devised, throughout the universe, in perpetuity. Any posted material which are reproductions of prior works by you shall be co-owned by us.
You acknowledge that the Ungating Wizard has the right but not the obligation to use and display any postings or contributions of any kind and that the Ungating Wizard may elect to cease the use and display of any such materials (or any portion thereof), at any time for any reason whatsoever.
Limitations on Linking and Framing. You may establish a hypertext link to the Site so long as the link does not state or imply any sponsorship of your site by us or by the Site. However, you may not, without our prior written permission, frame or inline link any of the content of the Site, or incorporate into another website or other service any of our material, content or intellectual property.
Content Liability
We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Online Commerce
Certain sections of the Site may allow you to purchase many different types of products and services online that are provided by third parties. We are not responsible for the quality, accuracy, timeliness, reliability or any other aspect of these products and services. If you make a purchase from a merchant on the Site or on a site linked to by the Site, the information obtained during your visit to that merchant’s online store or site, and the information that you give as part of the transaction, such as your credit card number and contact information, may be collected by both the merchant and us. A merchant may have privacy and data collection practices that are different from ours. We have no responsibility or liability for these independent policies. In addition, when you purchase products or services on or through the Site, you may be subject to additional terms and conditions that specifically apply to your purchase or use of such products or services. For more information regarding a merchant, its online store, its privacy policies, and/or any additional terms and conditions that may apply, visit that merchant’s website and click on its information links or contact the merchant directly. You release us and our affiliates from any damages that you incur, and agree not to assert any claims
Reservation of Rights
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms of service and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms of service.
Disclaimer
Our service is based on current Amazon policies as of the date of your agreement with us. Please note that if Amazon modifies its policies at any point in the future and this results in your brand or category becoming gated again, we, the service provider, shall not be held responsible for undertaking the process of ungating it anew without charge.
We encourage you to closely monitor any changes in Amazon’s policies that could affect the status of your brand or category. While we strive to provide timely updates and professional guidance based on the information available to us, it is ultimately your responsibility to ensure compliance with Amazon’s most recent policies.
Your agreement to use our service indicates your acceptance of this disclaimer and its terms. If Amazon’s policy changes and your brand or category is gated again, additional fees may apply for our service to ungate your brand or category. We make no guarantee of successful ungating after a policy change and will not refund any fees paid for previous ungating services in these circumstances.
We always recommend you keep up-to-date with Amazon’s rules and regulations and consult with us or another professional if you have any questions or concerns. By proceeding with our services, you agree to this disclaimer and accept these conditions.
IMPORTANT: PLEASE THOROUGHLY READ OUR REFUND POLICY TO AVOID ANY MISUNDERSTANDING.
Our brand and category approval services come with an approval guarantee as it takes a few attempts for approval from Amazon. We currently have a 100% success rate to date until our obligation is fulfilled. If for some reason you are not approved, we will initiate a full refund for the portion of service we were unable to fulfill. You agree to allow our team to work on your account for a 30 days from date of service purchase to achieve full approval during the ungating process.
The total amount of the ungating package that the client chooses will be charged once the ungating approval application case is opened and submitted to Amazon’s approval team. Client agrees to the refund policy set forth below:
If a refund is manually requested by the client before the 60 day working period, a 30% early termination fee will apply to offset staff’s time and cost during the period of working on the client’s case. The client is eligible for full refund after the 60th day of placing the order if is unable to fully gain approval for the chosen package.
Circumstances in which we will not refund once payment for our ungating services is verified:
We will not refund if your amazon account’s health or metrics are the reason for your denial and/or the ability to submit an application. Please review your metrics prior to paying for our service as we have zero control over your Amazon seller’s account metrics.
We will not refund for paid services if the client “suddenly discovers” after purchasing our service (or obtain documentation from us) that you are already approved/ungated for the category you requested assistance.
We will not refund if we initiate the ungating approval process and you (the client) interjects the communication threads between us and Amazon.
We will not refund or ungate another category in place of a category service that was purchased. Please verify the exact service you need prior to purchasing our services. Or simply speak to one of our agents with questions.
If we have provided assistance to you (or your company) and have not heard from you within 7 days from our last communication (email or facebook messenger), we will then consider your ungating a “success”. As a company, we work with all clients on a “one-on-one basis” from start to finish. Replying to us weeks later stating there was issues with your application will not be tolerated. We expect reasonable reply times from our clients as you would form us regarding out service. At such times, no refunds will be granted due to communication negligence on the client’s behalf. We can’t continue to assist client without proper communication from both parties.
TERMS AND REFUND POLICY FOR BUNDLE PACKAGES
If you made a purchase for one of our “category ungating bundles” (3 or more categories), please know that we will only provide partial refund for those categories that was not ungated/ approved (see example below):
FOR EXAMPLE:
You made a purchase for Topicals, Grocery & Toys. We successfully ungated Grocery & Topicals, but not Toys. At that time, we would initiate a “partial” refund for the Toys, since we were unable to fully approve that category and fulfill that portion of the service on our end.
We will not refund or ungate a category ungating service purchased for one marketplace in place of another. In other words, if you purchased a category for the US marketplace and decided you want to gain approval for the UK marketplace instead, this would not be honored. Please verify the exact service and marketplace you need prior to purchasing our services.
During the approval process, we will be requesting specific Amazon seller account information so that in order to assist you to get proper approval. It’s expected that all information provided is accurate by the client. Moreover, this information should not change during the time the application process takes place, unless reviewed by our team. Not following our guidance will result in no refunds being issued due to neglect of policy. We expect accurate information from each client in order to properly assist in a timely fashion.
Additionally, services will not be responsible nor refunded the rendering of our services if say Amazon changes their “category directory structure layout” or determines that your recent category approval (we assisted with) has suddenly been revoked. This includes examples such as, but is not limited to: account suspensions, ASIN issues, brand and category gated issues, neglectful seller account management , or lack of or no sales activity in that certain category once approved. We do not control Amazon or an Amazon sellers account once approved by our team after purchasing our services.